Salesforce services that fit how your teams actually sell and support

We provide Salesforce implementation and configuration, custom development with Apex and Lightning Web Components, Flow automation, integrations with websites, ERP, billing and messaging, data migration, reporting and user training, and ongoing support. Projects are scoped in writing and delivered in short cycles you can review.

We do not claim partner status on this website. Our Salesforce work is delivered by Softweb Planet's own engineers, and Salesforce is a trademark of Salesforce, Inc. If your procurement needs a specific partner tier or certification, ask us, and we will confirm exactly what we can document for you.

It depends on the number of teams, the amount of customisation, integrations and data to migrate. A focused first release for one team can be ready in weeks, while multi-team rollouts take months and are phased. We scope a first release in writing so value arrives early.

Cost depends on licences, which Salesforce charges separately, and on our services: process mapping, configuration, custom development, integrations and migration. We give a fixed written quote for a defined first release after discovery, and we price later phases separately so you stay in control.

Sales Cloud manages leads, accounts and opportunities for selling teams, while Service Cloud manages cases, queues and knowledge for support teams. Many organisations need both, and Experience Cloud adds portals. We map your processes first and recommend the smallest edition set that covers them.

Yes. We use standard configuration wherever it fits, then add Salesforce Flow for automation and Apex or Lightning Web Components where standard tools fall short. We avoid unnecessary code because it adds maintenance, and we document every customisation so your admins understand it.

Yes. Web forms, WhatsApp Business messages and email enquiries can create or update leads and cases through Salesforce's APIs, with source tracking and automatic assignment. We build these connections with retries and logging, so a failure raises an alert instead of silently dropping an enquiry.

Yes. We audit custom fields, flows, code, permissions and data quality, report what is unused or risky, and agree a clean-up plan. We retire what is not needed in stages, test in a sandbox first and document what remains, so the org becomes easier to change.

We design layouts with users, remove fields nobody needs, automate data entry where possible and run short role-based training. We also set simple adoption measures, such as record completeness and login activity, and review them after launch, so problems surface early instead of months later.

Yes. We can connect language-model assistants to Salesforce through its APIs, for example to summarise accounts, draft replies or update records after calls, with permissions respected and a human approving sensitive changes. We design these features around your data policies and test accuracy before release.