Logistics
Logistics software that keeps shipments, drivers and paperwork in step
We build tracking portals, dispatch tools, driver apps and trade document automation for forwarders, hauliers, couriers and warehouses, connected to the carrier, TMS, WMS and accounting systems you already run. Routine updates flow on their own; exceptions reach the person who can fix them.
Overview
Technology for logistics companies
Logistics software is the set of systems a freight, haulage or delivery business uses to book, track and complete consignments: tracking portals, dispatch and route planning tools, driver apps with proof of delivery, and pipelines that turn shipping and customs documents into checked data. It works when each event is captured once and shared across carriers, warehouses and finance.
Moving goods produces a constant stream of small facts: a collection confirmed, a container released, a driver held at a gate, a commercial invoice that does not match its packing list. In many logistics businesses those facts sit in carrier portals, WhatsApp groups, email threads and spreadsheets, and the operations team spends its day copying them between systems and answering calls from customers asking where their consignment is.
We build one shared shipment record fed by carrier APIs, EDI messages, telematics and driver scans, then put it to work. Dispatch screens show capacity, time windows and clashes. Document pipelines read bills of lading, invoices and packing lists, cross-check them and prepare data for customs. Alerts and reports come from live events instead of a monthly spreadsheet exercise.
The work suits freight forwarders, hauliers, courier and last-mile operators, 3PL warehouses and importers in the UK, Pakistan, Saudi Arabia and international markets. Each project starts with one workflow that costs the team real time. One named lead is accountable for the agreed written scope, and your operations staff try working software every one to two weeks so they shape it before it goes live.
Challenges
What logistics companies are up against
Consignment status scattered across carrier portals
Every shipping line, airline, haulier and courier has its own portal, status codes and update timing, so building one picture of a consignment means logging in to several systems and reconciling them by hand.
Dispatch run from whiteboards and phone calls
Jobs are allocated from memory, spreadsheets and group messages, which hides driver hours, vehicle capacity and the knock-on effect of one late collection on the rest of the day.
Trade documents keyed in two or three times
Commercial invoices, packing lists, bills of lading and certificates of origin arrive as PDFs and scans, and staff retype the same consignee, commodity and weight data into the TMS, the customs entry and the invoice.
Customs queries discovered at the border
Inconsistent values, missing commodity codes or weights that differ between documents are often spotted only when a broker or customs authority queries the entry, while the goods wait and port storage or demurrage charges build up.
Proof of delivery that travels back in the cab
Paper delivery notes return days after the drop, so invoicing waits, damage and shortage claims lack evidence and customers cannot see that a delivery was completed.
On-time performance argued from month-end exports
On-time delivery, carrier performance and cost per job are pieced together from exports at month end, often with no agreed definition of on time, so carrier reviews become arguments about the data rather than decisions.
What we build
Technology solutions for this sector
Shipment tracking portal and milestone notifications
A customer-facing portal and API that merge carrier feeds, telematics and driver scans into one timeline per consignment, with milestone updates by email or WhatsApp and a tracking link that replaces status calls.
Dispatch and job allocation console
A planning screen showing open jobs, vehicles, driver availability and delivery windows, with drag-and-drop allocation, warnings for overloaded vehicles or clashing slots, and suggested assignments a planner confirms.
Driver app with offline proof of delivery
A Flutter or React Native app for job lists, navigation hand-off, barcode scans, photos and signatures that stores every event on the phone when signal drops and syncs it in order when the connection returns.
Trade document extraction and customs data packs
An AI document pipeline that reads commercial invoices, packing lists, bills of lading and air waybills, checks values, weights and quantities against each other and the booking, matches products to commodity codes in your product master and prepares an approved data pack for your customs broker.
Exception-chasing agent
An AI agent that watches for missed milestones and documents still outstanding before cut-off, gathers the booking, carrier status and email history, drafts the chaser to the supplier, carrier or customer, and waits for a planner to approve it before anything is sent.
Carrier, EDI and TMS connectors
APIs, EDI mappings, webhooks and scheduled file exchanges that keep bookings, rates, status events and invoices consistent between your TMS or WMS, carrier systems, client order channels and finance tools, with every message logged and retried on failure.
On-time and carrier performance dashboards
Dashboards on the shared shipment record for on-time collection and delivery against agreed definitions, dwell time at sites and ports, carrier performance and proof-of-delivery gaps, with a scheduled weekly summary for managers.
Customs and trade compliance responsibilities stay with your business and your customs broker or declarant. Our systems extract, check and organise declaration data and keep an audit trail of every change and approval, but a qualified person reviews and submits each entry through the official channels in each country. We can work within the compliance requirements of the markets you ship to and from.
Typical projects
Where we usually start
- 01A freight forwarder replaces daily status emails with a tracking portal that pulls milestones from shipping line and airline feeds and notifies consignees automatically when a container is released or delayed.
- 02A haulier moves from paper delivery notes to a driver app, so signed proof of delivery, photos and shortage notes reach the office while the vehicle is still on the road and invoicing starts from the completed job.
- 03An import team uploads supplier invoices and packing lists and receives a checked customs data pack, with missing commodity codes and weight differences highlighted for review before anything goes to the broker.
- 04A 3PL warehouse connects its WMS to client order channels and courier APIs, so labels, dispatch confirmations and stock movements update without anyone exporting and re-importing spreadsheets.
- 05A forwarding desk starts each morning with draft chasers for documents still missing ahead of vessel cut-off, prepared by an agent from the booking and email history and sent only after a coordinator approves them.
Services and solutions
How we help logistics companies
Logistics FAQ
Frequently asked questions
Yes. We connect to carrier, shipping line, airline and courier APIs or data feeds where they exist, translate each provider's status codes into one agreed set of milestones and store a single timeline per consignment. Where a carrier offers no API, we use EDI messages, scheduled file imports, structured email parsing or scans from your own drivers instead. Customers then see one tracking page or receive notifications, and your team stops checking several portals to answer the same question.
We automate the preparation and checking, and keep a person in charge of submission. Data is extracted from commercial invoices, packing lists and transport documents, cross-checked for differences in value, weight and quantity, and matched against your product master for commodity codes. Anything missing or inconsistent is flagged for review. The approved data pack then goes to your customs broker or declarant, for example for entry into HMRC's Customs Declaration Service, with a log of who checked and approved it.
The driver captures the recipient's name and signature, photos of the goods, barcode scans and any shortage or damage notes in an app at the drop, and the record is attached to the job with a timestamp and location. If the phone has no signal, events are held on the device and uploaded in order later. The office sees completed drops without waiting for paperwork, customers can be sent confirmation automatically, and invoicing and claims start from evidence.
Yes. Many carriers, retailers and freight partners still send bookings and status updates as EDI rather than through modern APIs, for example EDIFACT IFTMIN and IFTSTA messages or the ANSI X12 214 shipment status message. We build mappings that translate those messages to and from your shared shipment record, exchanged over AS2, SFTP or your existing EDI provider, and log every file so a missing or rejected message is visible rather than silently lost.
Yes, within rules you control. A dispatch console can propose assignments based on vehicle capacity, delivery windows, driver availability and location, and a route optimisation service can sequence the stops. We design these as suggestions a planner confirms or edits, because local knowledge about customers, sites and roads still matters. The changes planners make are recorded, which shows where the rules or data need refining before more of the plan is automated.
Any report built from events your systems already record can usually be automated. Common examples are on-time collection and delivery, dwell time at customer sites and ports, carrier performance, proof-of-delivery gaps, cost per job and documents still outstanding before cut-off. We agree the definition of each measure with your operations team first, so everyone means the same thing by on time, then deliver dashboards and scheduled reports that read from live records rather than monthly exports.
Yes, provided it answers from your live shipment data rather than guessing. An assistant on your website or WhatsApp can look up a consignment by reference number, confirm the latest milestone and expected delivery window, and send proof of delivery when it exists. Claims, damage reports, rebooking requests and anything it cannot verify are handed to a person with the conversation attached, so customers get quick answers and your team handles the cases that need judgement.
An AI agent can take on the chasing and checking that fills a planner's day, within limits you set. Typical tasks are spotting consignments that have missed a milestone, finding documents still missing before cut-off, gathering the booking, carrier status and email history, and drafting the chaser or customer update. The agent reads your systems and prepares actions, but messages to customers and changes to bookings wait for a planner's approval, and every step it takes is logged for review.
Cost and timeline depend on the workflow, the number of carriers and systems to integrate, and whether drivers or customers need their own apps. A focused first release, such as a tracking portal over a few carrier feeds or a proof-of-delivery app, is far smaller than a full dispatch platform, and most projects sit alongside your existing TMS or WMS rather than replacing it. Discovery comes first, and the written proposal that follows prices the first phase as a fixed quote.
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